™1. Who We Are
IncaZing is a sales readiness platform, operated by IncaZing, a sole proprietorship with its principal place of business at #113, Cheran Nagar 2, Mettupalayam, Coimbatore 641301, India. This Privacy Policy explains how we process personal data in connection with Sales Training (currently the IncaZing Sales Readiness Programme), Sales Hiring, Sales Team Performance, the future opportunity network and related website services.
2. Scope and Age Requirement
This Privacy Policy applies to individuals who access our website, purchase or participate in our services, complete an assessment, receive an invitation through an organisation, or opt in to the future opportunity network. IncaZing services are intended for adults aged 18 years or older.
3. General Categories of Data We May Process
- Identity and contact data: Name, email address, phone number and account details.
- Professional context data: Current role, target role, organisation, team or hiring opportunity.
- Assessment and report data: Role-specific assessment responses, narrative capability insights, observed strengths and development priorities (for the IncaZing Sales Readiness Programme, accessible to the participant and to authorised IncaZing facilitators and administrators as required to deliver and support the programme), narrative role-alignment observations, report delivery records and programme progress.
- Payment data: Transaction identifiers, amount and payment status from our payment processor. We do not store full card details.
- Technical data: Authentication and session information, assessment link access and completion records, and transactional communication records.
- B2B visitor identification data: For website traffic only (not the logged-in product), IP address, browser/device user-agent, pages viewed, time on site and referral sources; company name, domain, industry, size, revenue and location resolved from that traffic; and, for US visitors only, matched business contact profiles (name, job title, business email, phone number and LinkedIn URL). See Section 10.
4. Product-Specific Data Use, Report Recipients and Retention
| Product | Who may receive identifiable output | Report model | Retention |
|---|---|---|---|
| Sales Training (IncaZing Sales Readiness Programme) | The participant, and authorised IncaZing facilitators and administrators as required to deliver and support the programme. Not shared with employers, recruiters or hiring teams unless the participant chooses to share it | Programme responses, feedback and progress records | 12 months |
| Sales Hiring | Named requesting organisation and authorised hiring users after candidate notice and consent | Narrative role-alignment signals and interview prompts only; no numeric scores, rankings or automated decisions | 12 months |
| Sales Team Performance | Named authorised leadership recipients identified before participant assessment | Team patterns and named individual development signals; no rankings or automated employment decisions | 12 months |
| Future opportunity network | Employers see only individual-approved profile information after separate opt-in | Approved profile summary only; no raw answers or private reports | Opportunity-network interest and waitlist information is retained until the individual withdraws consent, requests deletion or the relevant update/interest process concludes, subject to applicable legal requirements. |
5. Sales Training
We use relevant data to deliver the programme, send transactional messages, maintain service records and comply with applicable legal obligations.
Authorised IncaZing facilitators and administrators may access your responses and programme progress as required to deliver and support your programme. We do not share your responses or programme information with employers, recruiters or hiring teams unless you personally choose to share them.
We may use anonymised or aggregated information to improve our assessment framework and programme design. We will not publish identifiable stories, quotes or reports as case studies without your separate written permission.
6. Sales Hiring: Candidate Assessment Services
Sales Hiring is requested by an employer, recruiter or recruitment agency for a specified hiring opportunity. Before you begin, you will see the requesting organisation, role and intended report recipient, and will be asked to consent.
The hiring-facing report contains narrative role-alignment observations, strength signals, areas for interview exploration and suggested interview prompts. It does not contain your personal numeric scores, rankings or automatic hire or reject decisions.
The requesting organisation must not use the report as the sole basis for hiring or rejection. Your data will not be used to market Sales Training or list you in the opportunity network unless you separately opt in.
7. Sales Team Performance: Organisational Sales Capability Insight
Sales Team Performance is requested by an organisation for selected sales-team members. Before beginning, you will be informed that named individual outputs and team-level findings will be shared with identified authorised leadership recipients.
The organisation must not use a Sales Team Performance output as the sole basis for a material employment action. Identifiable data is retained for 12 months by default.
8. Future Opt-In Opportunity Network
The opportunity network is a future voluntary network. Participation will require a separate opt-in process. Completing or participating in another IncaZing product does not automatically create a opportunity-network listing. Eligibility and participation terms will be published before the opportunity network becomes operational.
9. Internal Improvement and Analytics
We may use anonymised or aggregated information from assessment and service interactions to improve our framework, report design and programme delivery. Identifiable individual or candidate report information will not be used for external marketing, testimonials or case studies without separate written permission.
10. Service Providers and Data Locations
Core customer, assessment and report data is stored through Supabase infrastructure configured in the Mumbai region. Certain service providers, including payment, email-delivery and analytics providers, may process limited information in accordance with their service operations and applicable safeguards. We use the following service providers:
- Railway: website and application hosting
- Supabase: database, authentication and file storage (Mumbai region)
- Razorpay: payment processing (PCI DSS compliant)
- Resend: transactional email delivery
- PostHog: cookieless analytics on public marketing pages only; no session replay, no form input capture. (Configured on marketing pages only, not on assessment, portal or checkout pages.)
- Vidar by Humantic AI: B2B website analytics on our public marketing pages. For all visitors, this identifies the visiting company via business IP address and public firmographic data, similar to tools like HubSpot or ZoomInfo. For US visitors only, it may additionally match browsing activity to a business contact profile (name, title, work email, phone, LinkedIn URL) for B2B marketing and sales outreach. Not run on assessment, portal or checkout pages.
We do not sell personal data to third parties. Under state laws such as the CCPA/CPRA, matching browsing activity to a business contact profile is categorised as "sharing" personal data; you can opt out at any time by emailing hello@incazing.com. EU/UK visitors are limited to company-level identification only, under Legitimate Interest (GDPR Article 6(1)(f)) for B2B analytics; there is no person-level identification in the EU/UK.
11. Retention and Deletion
We retain identifiable data only for the periods stated in Section 4 or for longer where required for a lawful purpose, dispute handling or payment and accounting records. On a valid deletion request, we will cease processing or delete data where required and permissible, subject to applicable legal obligations.
12. Your Rights
Subject to applicable law, you may request:
- Access to information about personal data processed by IncaZing
- Correction or updating of inaccurate or incomplete personal data
- Deletion of personal data, subject to applicable retention obligations
- Withdrawal of consent where processing is based on consent
- Grievance redressal regarding our processing of your personal data
Requests may be submitted to hello@incazing.com. We aim to respond within 3 working days.
13. Security
We use reasonable technical and organisational safeguards appropriate to the nature of the personal data processed. In the event of a personal data breach, we will take appropriate remedial action and provide required notifications in accordance with applicable law.
14. Contact and Grievance Redressal
- Email: hello@incazing.com
- Phone: +91 99721 07123
- Response target: within 3 working days